Wednesday, May 23, 2012

Customer Service Representative Steal Customer Data for ID Theft

A customer service representative (CSR) misused customer-supplied credit card or bank account payment information. The CSR at the Alaskan telephone company is alleged to have used the customer information for personal purchases.

"This isn't a hacking or a situation where our electronics systems have been compromised. Just common thievery."
- Company spokesperson

The telephone firm sent letters to about 400 customers recommending the customers check their accounts for unusual activity. The company believes fewer than 20 may have actually been affected.
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(a) GCI warns some customers about potential misuse of account info - Anchorage News Daily, May 23, 2012

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