Wednesday, April 17, 2013

Call-center Employee Stole Social Security Numbers, 6000 Patients Affected

An employee of a call-center that serviced several insurance companies has confessed to stealing social security numbers. This ID theft has affected 4800 patients.

A spokesperson for one of the health insurance companies said the now terminated employee may have conveyed the stolen information to third parties who are part of an ongoing criminal investigation.

"...the employee may have conveyed some of this information to third parties who are the subject of an ongoing criminal investigation."
- Cindy Wakefield, Wellpoint spokesperson
Many organizations utilize third parties such as call-centers and therefore it is another opportunity for sensitive customer information to be put at risk.

To protect customers' personally identifiable information accessed by their third party vendors, companies can now use low-cost SaaS proactive data breach detection.

Download a white paper on patient privacy breach detection. Learn how to proactively identify unauthorized breaches of patient data privacy, even by authorized users - with no hardware and no on-site software.
(a) Three Health Insurers Notifying Patients After Learning Call-center Employee Stole Members' Social Security Numbers -, 04/05/2013

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