Tuesday, July 9, 2013

Call Center Employee Stole Health Insurance Members' SS#s

Call center services provider Connextions "had a long-running breach" that affected about 6,000 customers of Anthem Blue Cross Blue Shield of Indiana, Anthem Blue Cross Blue Shield of Ohio, and Empire Blue Cross Blue Shield of Indiana.

The breach apparently took place over a period of approximately one year, from November 2011 to October 2012. The Connextions employee stole social security numbers that were then used for criminal activity.

"The breach apparently took place over a period of approximately one year, from November 2011 to October 2012.."
- PHIprivacy.net
It appears Connextions was unaware of the breach until notified by law enforcement. Proactively detecting data breaches, even by authorized users, is now possible with low-cost on-demand SaaS analytics.
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Sources:
(a) Three health insurers notifying patients after learning call-center employee stole members’ Social Security Numbers - www.PHIprivacy.net, 04/05/2013

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