Two more employees of the telco's call center contractor, Jacqueline Nicole Lee Warrick and Tracy Delva, have pleaded guilty to stealing PII and using it for unauthorized wire transfers from the victims’ bank accounts and to obtain unauthorized credit or debit cards.
"[the company] provides staffing for call centers to handle direct sales and customer inquiries for [the telco]. Syrilien unlawfully provided co-conspirators with the personal identifying information from multiple customer files.." - U.S. Attorney’s Office, Southern District of FloridaIt appears the identity thefts were discovered by law enforcement, not the call center company working for the telco. Organizations seeking proactive detection of identity theft, rather than learning about it from third parties, can utilize low-cost on-demand SaaS analytics services.
Download a white paper on identity theft detection. Learn how to proactively identify unauthorized breaches of data privacy, even by authorized users - with no hardware and no on-site software.Sources:
(a) Two More Defendants Plead Guilty in Identity Theft Fraud Scheme Involving Personal Identifying Information from AT&T Customer Files - www.FBI.gov, 07/30/2014