It is believed that the data theft involved customers insured by the company who had car accidents in 2013 and 2014. The stolen information was used to target these customers with multiple phone calls in a bid to persuade them to file personal injury claims.
"An employee has been sacked from the company, and the police and Financial Conduct Authority have been informed."Organizations seeking to proactively detect theft of their customer data, even if it occurs only once, can utilize identity and activity analytics.
Learn how to proactively detect identity theft and unauthorized breaches of data privacy, even by insiders such as employees, contractors, providers, and vendors.Sources:
(a) Aviva hit by second customer data theft - www.TheDrum.com, 10/17/2015